Refund Policy

At [ rxe-esports.in ], we are committed to providing a fair and transparent gaming experience. Please read our Refund Policy carefully to understand your rights and obligations when requesting a refund.

1. General Policy

All purchases made on our platform, including tournament entry fees and in-game items, are final and non-refundable, except as expressly stated in this Refund Policy or required by applicable law.

2. Tournament Entry Fees

• Non-Refundable: Entry fees for tournaments are generally non-refundable. Once a user has registered and paid the entry fee, they will not be entitled to a refund if they decide to withdraw from the tournament.
• Event Cancellation: If a tournament is canceled by us due to unforeseen circumstances, we will issue a full refund of the entry fees to the participants.
• Technical Issues: If a participant experiences technical issues that prevent them from participating in the tournament, they must contact our support team within [48] hours. Refunds in such cases will be assessed on a case-by-case basis.

3. Payment Disputes

If you dispute a charge with your payment provider or bank, we reserve the right to suspend your account during the investigation. If the dispute is resolved in your favor, the disputed amount will be refunded.

4. Exclusions

Refunds will not be issued for losses incurred during gameplay, including but not limited to in-game events, matches, or tournaments. Refunds will not be provided for accounts that are suspended or terminated due to violations of our Terms & Conditions.

5. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on our website, and continued use of our services after such changes constitutes your acceptance of the new policy.

6. Contact Information

For any questions or concerns regarding this Refund Policy, please contact us at [+916369211011].